Proper email etiquette in the workplace

Julia FullickJulia Fullick

The New York Times is reporting that Hillary Clinton used a personal email account while conducting government business as secretary of state.

Julia Fullick, assistant professor of management, is available to discuss proper email etiquette in the workplace.

"Every organization should have an email policy that is clearly communicated and equally enforced for all employees," Fullick said. "As soon as an employee is hired, this should be something they are made aware of. Email policies should describe appropriate uses of workplace communication, both at work and off-site. It is important that the policy specifically states that correspondence data are company property, and identifies what is backed up to company servers when using company-owned email and Wi-Fi. More importantly, if you are using someone else's Wi-Fi that has server backup, knowing what is saved is key. Typically, organizational email policies state that company email should only be used for company business and that no sensitive, proprietary or confidential information should ever be sent over email. It is also a best practice to have all employees sign a document stating that they have received, understand, and agree to the terms of that policy. There should be no inconsistencies in how the policy is implemented and all employees should be held to the same standard.  

"Organizations also need to be sure that employees are regularly trained in best practices to protect company information," she said. "While organization email can have stronger security protection than personal emails, no email is immune from hacking. All employees should be aware of what is safe to send via email and what should not. This also goes for procedures about sending information. For example, what is safe to send in the body of an email versus being sent as a password protected file attachment. No one should ever assume that any email is confidential or private."

If you're interested in speaking to Fullick, please contact John Morgan, associate vice president for public relations, at 203-206-4449 (cell) or 203-582-5359 (office). 

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