QU Mobile is a campus-based communications program developed by Quinnipiac and powered by Sprint.

The program offers students, faculty and staff:

• a selection of competitively priced mobile devices
• an enhanced, campus-wide Sprint cellular network
• a range of specialized mobile applications

Phones and Plans: Through its Sprint partner, QU Mobile offers all Sprint products and calling plans at educational discounts. The full range of products and prices for students is available on Sprint's QU Mobile ordering site located here.  

The Palm Pre

The HTC Hero

Network:  External antennas across campus and internal antennas inside all academic buildings and residence halls on campus ensure strong Sprint cellular signal across the entire campus.

Support: On-ground, on-line, and on-phone support is available for QU Mobile Program participants.

• Staff at the QU Mobile Office, open every week day, are trained to solve problems.
  Email len.calandro@thecustomercenter.com Phone: 203-868-4202
• Support is also available via the Help Desk request form at http://helpdesk.quinnipiac.edu
• Rave Wireless supports web applications on a 24-hour resolution basis.
  Email support@ravewireless.com.
• Sprint offers a Premier support hotline for QU Mobile Program participants at 866-639-8354.

More Info: For more, stop by the QU Mobile Office on campus, located on the lower level of the Faculty Office Building.

QU Mobile Office
Faculty Office Building, Lower Level
Phone: 203-868-4202.  E-mail: len.calandro@thecustomercenter.com 
Hours:  Flexible. Please call or email.  

Who is eligible to participate?
All phones and pricing plans in the QU Mobile Communications Program are available to students as well as faculty and staff at the university. You must have a valid Quinnipiac University account to participate in this program.

Where can I find plan and phone pricing information?
Full details on phones and pricing is available on Sprint's QU Mobile ordering site. QU Mobile orders are discounted 10%, and all calling plans carry one-year contracts.

Who can I call to get help on my phone? My bill?
Sprint has set up a special "Premier Care" support line for the program: 866-639-8354.

Is there a QU Mobile office on campus that I can visit? What can I do there?
The QU Mobile Office is located on the lower level of the Faculty Office Building (FOB).

At the QU Mobile Office, you can:

• Learn about the program
• Order a phone
• Activate your phone
• Upgrade your phone, plan or equipment
• Get service, support and repair on your phone
• Pay your bill
• Enter promotionals to win gifts and prizes!
• Buy accessories

Can I activate my phone directly at the QU Mobile Office?
Yes. When you order your phone, it will be sent directly to you within three to five business days. If you then stop by the QU Mobile office, we'll activate your phone and discuss your phone's special features and preferred applications.

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Can I add my family to my account or have more than one line on my account?
Yes. QU Mobile offers a Sprint family plan that allows four other family members to benefit from the program's discounts. See more information at the QU Mobile ordering site.

Can I go to a Sprint retail store off campus and buy a phone?
QU Mobile program phones can only be purchased through QU Mobile's website or on-campus office.

How long will it take for me to receive my phone after I place the order?
Most orders and upgrades should arrive within 3 to 5 business days

How long will my contract last?
Contracts are one year in duration.

What if I already have a cell phone? How can I take advantage of the QU Mobile plans?
You can transfer (or "port") your number into the QU Mobile program. To do this, call Sprint customer care at 866-639-8354 and explain that you want to port your current number into the QU Mobile Program. At that point you would start a one-year contract.

Do I have to pay the cancellation fee from my current carrier if I transfer into the program?
Yes.

Is there a deposit or contract needed for me to sign up?

• You will not need to put down a deposit but you will need to agree to a one-year contract.
• Note that QU Mobile places a $150 automatic spending limit (ASL) on your monthly plan to help you gauge your overage minutes.

Can I have my phone shipped to the school? Shipped to my home address?
You can have your phone shipped to any address that you prefer.

To avoid potential delays related to shipping to a student address through Quinnipiac's mailroom, you may have your phone shipped to the QU Mobile Office on campus. Please include your name and the following address in the appropriate fields on the ordering Web site.

QU Mobile Office
Faculty Office Building
Quinnipiac University
275 Mt. Carmel Avenue
Hamden, CT 06518

What is an Automatic Spending Limit (ASL)?
There will be a required $150 automatic spending limit (ASL) on your monthly plan to help you manage your spending on overage minutes. If you exceed the $150 limit, your next outbound call will be "hot-lined" to Sprint customer care where you will be asked to pay your existing balance prior to you being able to use your phone. Note that your phone will always be able to make 911 calls.

Why is there an Automatic Spending Limit on QU Mobile accounts?
The spending limit allows you to use your phone freely without running up a high monthly bill. Using minutes over your allotted rate plan amount or downloading premium content and ring tones can add up very quickly. The spending limit will give you peace of mind to use your phone the way you want to, and be able to clear your balance easily to continue to get value from the QU Mobile program.

How does QU Mobile accommodate BlackBerry devices?
BlackBerry Smart phones are available through the program. However, you'll need to purchase a BlackBerry Data plan for an additional cost on top of your regular voice, text and data plan.

Are there cancellation fees if I change my mind after ordering?
You can cancel your service and return your phone with no penalties within 30 days of purchase.

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How can I pay for the phone and bill?
You can pay your bill via major credit card through the Sprint on-line system at www.Sprint.com, as well as by personal check. Call Sprint customer care at 866-639-8354 for details.

Can I change my plan without extending my contract?
Yes. Plan changes are permissible with possible prorated fees, depending on plan changes.

Why won't my phone make any outgoing calls?
If your phone won't make outbound calls, contact Sprint customer care at 866-639-8354 to ensure you haven't reached your spending limit. Assuming your account is in good standing, you should go to the QU Mobile Office to have your handset tested for functionality.

How can I change my plan?
You can stop by the QU Mobile Office or contact Sprint customer care at 866-639-8354.

How can I cancel my service?

• If you want to cancel your Sprint service and don't want to keep your cell phone number, stop by the QU Mobile Office or contact Sprint customer care at 866-639-8354.
• If you want to cancel your Sprint service and transfer your cell phone number to another carrier, do not call Sprint, but contact that carrier for instructions.

What happens if my new phone is defective when I receive it?
Call Sprint customer care at 866-639-8354 immediately. They will send you a new phone and ask that you return the non-functioning one.

When am I eligible for a free upgraded phone? How do I upgrade?
You will be eligible for a free upgrade after 12 months. Contact Sprint customer care at 866-639-8354 or stop by the QU Mobile Office to order your upgrade.

What if I lose my phone or it breaks? Do I have to pay anything to get a new one?
If you choose to purchase "Total Equipment Protection" when you ordered, you're covered! A Total Equipment Protect program is offered with every account.

What happens when I graduate?
The QU Mobile Program is administered by Quinnipiac University, and is offered to enrolled students. Upon graduation, you may keep you phone number and remain a Sprint customer. Call Sprint customer care at 866-639-8354 or stop by the QU Mobile Office for more details.

I plan on studying abroad - will I have to pay for my phone when I'm gone?
You can place your phone on seasonal suspension while you are away. There is a nominal monthly fee, and the months that you are on seasonal suspension will not count toward your one-year contract. NOTE: Seasonal suspension does not entirely disable the phone. You will be able to make calls while on seasonal suspension at a per minute cost.

Where is the Support Center on my Campus?

QU Mobile Office
Faculty Office Building (FOB), Lower Level
Phone: 203-868-4202
E-mail: len.calandro@thecustomercenter.com 
Hours:  Flexible.  Please call or email.